Dear Undiscovered Charleston Family,

As a career chef of over 25 years, hospitality has always been deep in my DNA. My Undiscovered Charleston is a tiny business built around my sincere belief that as a chef my #1 responsibility has always been taking care of my team and my guests. More than ever, this is especially the case now. I want all guests to know that we’re taking the necessary precautions in order to continue to create a food and history experience that is above all not just delicious but clean, healthy and safe.

Undiscovered Charleston is closely monitoring updates from the Center for Disease ControlWorld Health Organization, and federal and local governments, and we are taking precautionary measures to ensure the safety and well-being of our guests, teammates and partners as we learn more about COVID-19 (Coronavirus).

Measures We’re Taking:

Based on the recommendations from health organizations, we’re taking appropriate measures to mitigate any potential spread of the COVID-19/Coronavirus:

  • Adhering to the guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO).
  • Staying educated daily on preventative measures.
  • Increasing the extent and frequency of already rigorous cleaning practices, including ensuring accessibility to hand washing and hand sanitizing for partners and guests, and sanitizing all hard surfaces, especially those high touch surfaces frequently in use such as door handles.
  • Ensuring all working partners are healthy.
  • Increasing space between tables and barstools to create greater social distance.

I encourage guests to:

  • Wash your hands frequently with soap and warm water for 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick, and stay home if you’re sick.
  • Cover your nose and mouth when you cough or sneeze.

In order to protect our guests, partners and families, we do kindly ask that if you are sick, to please stay home.

We understand that with the unknown spread of the Coronavirus, many of you are rethinking your travel and social plans. We want to take this opportunity to also share our new flexible booking options to bring you added peace of mind.

As a Reminder:

  • Currently there are no travel restrictions for domestic travel within the U.S.
  • All of our food and drink experiences are small. And because we are on foot and predominantly outdoors, we are not confined to tight quarters.

Your options:

  • If you are sick or in a higher risk category, please contact us. We will happily get you rebooked for a time you are well again and can fully enjoy all the food and history that Undiscovered Charleston has to offer.

  • All tickets purchased between March 9 and April 30, 2020 for any future date are changeable and transferrable for free over the next 10 months.

    • Tickets: Customers will be permitted to change or transfer free of charge to a tour of equal or lesser value up to 10 months from the original ticket purchase date. If the new tour is priced higher, the customer may change for no fee but must pay the difference in ticket price. Should the new tour selected be priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their tour attendance, they can retain the value of the ticket to be applied to a new ticket without fee for attendance up to 10 months from the original ticket issue date.

    • Cancellations: If the customer decides to cancel the tour ticket they purchased between March 9 and April 30, 2020, they can retain the value of the ticket to be applied to a new tour ticket without fee for attendance up to 10 months from the original ticket purchase date.

    • Ticket Validity: All changes must be made at least 48 hours prior to the tour. No changes or refunds will be honored after the tour has elapsed. Valid on all walking tours and bookings made directly at: www.undiscoveredcharleston.com Excludes purchases made via third party channels (e.g. TripAdvisor, AirBnB as these channels unfortunately are not within Undiscovered Charleston’s exclusive purview and operation.   
    • When you’re ready, consider booking a private event for you, your team, or group of friends. Should you book an event by April 30, 2020 for an event in 2020, we will honor a 20% discount! Just mention this blog post at time of booking.

Small businesses in Charleston, particularly those in tourism and hospitality, are being hit hard at this unprecedented difficult time. We cannot thank you enough for your continued business. Each Undiscovered Charleston ticket you purchase supports our Lowcountry Local First providers, partners and artisans. We are proud to be a part of the vibrant Charleston community we all love.

Thanks for your support- we sure do appreciate you! If you have any questions, comments or concerns, please feel free to contact me directly at forrest@undiscoveredcharleston.com

Very kind regards,

Chef Forrest

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